Almost all express a great sense of disappointment. The sales advisor they placed their trust in has let them down badly. And the thought of making a claim - of fighting for justice - fills them with anxiety. It's hardly surprising people feel this way. Reclaiming can be a daunting prospect. You only get one chance, so it's important to give it your best shot. After all, it's your money at stake.
But investment complaints can be complicated (find out more about them here). In fact, recent YouGov research** has revealed that 25% of people don't feel that they know enough about claiming to do it on their own, whilst another 31% said that they were confused as to whether they could even make a claim.
It can also take time - anything from 8 weeks to 18 months - and requires patience and determination.
So to put your mind at rest, here are a few reasons why more than 700,000 people have trusted EMCAS with their all-important claims.
With so many Claims Management Companies out there, how do you choose the one that's right for you? That's your decision of course, but we like to think that what we offer is very different to the rest.
At the heart of the company is a deep-rooted desire to restore financial justice. That's as true now as it was when we were first established nearly ten years ago, in Torquay. We started out in a small office but, fuelled by a genuine motivation to right financial wrongs, we've grown to become the UK's leading claims management company. To date, we've won back over £322 million for over 700,000 customers.
The proof, of course, is in the pudding, so what do we actually do to take the stress out of reclaiming - and help you win back what's rightfully yours?
We free up your time
These days we're all pressed for time. And while there are many jobs we choose to do ourselves - filling in tax returns or the odd bit of DIY around the house - there are many of us who prefer to get help from accountants and carpenters. After all, who wants the headache - particularly when the job can turn out to be more complicated than we first realised.
Our teams at EMCAS have genuine expertise - ensuring that your one chance to complain is handled in the best possible way and your time isn't bogged down in paperwork or phone calls.
We remove the hassle
Our well established, highly trained teams know everything there is to know about savings and investment products.
We'll have the tough conversations that you don't want to have, and will not be intimidated, or distracted from the matter at hand: The success of your claim.
We deal with every last aspect of your claim - ensuring your case is heard fairly and dealt with effectively.
As you've discovered, financial products are rarely simple. So you'll be pleased to know our staff are experts. We recruit many directly from the financial industry so they understand, better than most, the products in question - and how to help you reclaim. But while we have enormous financial expertise, we're very approachable and always talk in straightforward terms you're sure to understand.
We're regulated by the Claims Management Regulator in respect of regulated claims management activities, registered with the Information Commissioner, have an industry leading Code of Conduct and have created our very own Customer Charter.
This means that we take the satisfaction of our customers very seriously, so you can use our service knowing that we're a reputable company which promises to treat you with the honesty, respect and dignity that you deserve.
We're on a mission to right financial wrongs
We offer a Free Initial Assessment with no up-front costs, and only take our professional fee from any compensation you win, meaning the value of the original investment remains entirely with you.
This means that you get back the money you're entitled to, safe in the knowledge that, if your case is unsuccessful or if you are not owed any compensation, you won't get charged*. We charge 35% +VAT of the compensation that you win.
We leave the next bit to you
We hope by now you have a sense of who we are and what we stand for. We hope also that you feel confident we'll do everything in our power to restore what's rightfully yours - while treating you with the respect you deserve.
We're ready to start fighting to get you your money back as soon as you are. So why not start the process now by clicking here to request your call back? Then, once we're off and running, you can relax, safe in the knowledge that we are fighting your corner.