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Our Compliance Standards when Handling Financial Claims

We do right by our customers

When you've been bruised by your experience of financial providers, finding the right Claims Management Company is vital. There are a number of reasons why customers choose us, but one of the most important is our experience and commitment to restoring financial injustice.

We've been in the business for over 10 years now - longer than many other CMCs - and pride ourselves on doing the right thing by our customers. We are regulated by the Claims Management Regulator in respect of regulated claims management activities and are required to stick to their strict rules of conduct (you can check that by visiting here and searching for us by typing in our authorisation number - CRM1768). Not to mention the law around data protection and how we sell our services.

We stick to the rules

Working in our sector you must practice what you preach meaning that your own business has to be in order! We have employed a dedicated team whose sole job is to monitor EMCAS to make sure we're sticking to the rules. They are also there to help anybody who is unhappy with our conduct. Put simply, they enforce our Customer Charter and make sure that we stick to our side of the bargain (in other words, making sure we meet our Terms of Engagement - which we hope you'll agree are clear and understandable).

We respond to problems quickly

If, at any time, you're unhappy about the service you're receiving, we want to hear about it so that we can help put things right. Just email us at complaints@emcas.co.uk and we will look at your concerns right away. And if you would like to know more about how we handle complaints, please read our Complaints Handling Procedure.

We treat your information with care

We also want to be as transparent as possible about how we use your information. We are registered with the Information Commissioner's Office (ICO) and you can check this by visiting here and typing in our registration number Z8192370. If you want to know more about how we use your information, please read our Privacy Policy.

We know all too well how annoying it is to get bombarded by calls and texts about PPI. That's why our marketing practices are completely above board. If you have received a call from us and want to know more about how we came about your information, please email us at compliance@emcas.co.uk. So that we can trace you on our systems and respond as quickly as possible, we will need your telephone number.

Hopefully you're now confident you're dealing with an honest company that's committed to treating you fairly and with respect. If you'd like to speak to a member of our team about any of this, please call 01803 226936.

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